Questions before you order.

No. Averza sells imitation and fashion jewellery. Product pages name the base metal, plating or finish, and stones in the material passport wherever the catalogue has that information. Gold-tone means the visible finish, not solid precious metal.

Open the product page and read the material passport: base metal, plating, stones, weight, dimensions, and notes such as nickel-free or water-resistant when they apply. The material guide explains how to read those fields.

The order confirmation and later dispatch messages are the source of truth for the delivery window. Timing can vary by pincode, stock, and carrier conditions. Track an order with your order number and the phone used at checkout.

COD is available when checkout shows it for your pincode and the current store rules. You can also pay online with UPI, cards, net banking, or wallets via Razorpay when that option is enabled.

Use Track an order with your order number and 10-digit phone number — no account required. If you shopped while signed in, My orders in your account lists every order tied to that login.

Request a return through support with your order number. Items should be unused, unworn, and in original packaging where applicable. Hygiene-sensitive pieces may be excluded. Approved returns are inspected before a refund method and timing are confirmed.

Put jewellery on after perfume, moisturiser, and makeup have dried. Take it off before bathing, swimming, exercise, or sleep. Wipe with a soft dry cloth and store pieces separately, away from bathrooms and sunlight. Do not use polish, toothpaste, or household cleaners.

If a piece is adjustable, that is called out on the product page. Dimensions and closure details sit in the material passport when they are in the catalogue. Contact us before ordering if you need help reading those notes.

Use the contact page for email, phone, WhatsApp, and the studio address when those details are published. Keep your order number handy for delivery or return questions.