Privacy Policy

1. Who We Are

Averza Impex is an Indian e-commerce enterprise retailing high-quality artificial and fashion jewellery. For the purposes of data protection regulations, Averza Impex acts as the data fiduciary/controller of your personal data submitted on this website.

2. Information We Collect

We collect information necessary to fulfill your orders and deliver a personalized shopping experience:

• Order & Contact Details: Full name, shipping and billing address, email address, and mobile phone number for order dispatch and SMS/WhatsApp notifications.
• Account Credentials: If you register an account, we securely store your email, login authentication tokens, saved shipping addresses, and wishlist items.
• Payment Information: For online transactions, payments are processed directly through our secure, PCI-DSS compliant payment gateway (Razorpay). Averza Impex never accesses or stores your full credit/debit card numbers, CVVs, or net banking passwords on our servers.
• Device & Analytics Data: IP address, device type, browser specifications, and anonymous browsing actions to analyze website speed, prevent fraudulent orders, and improve usability.

3. How We Use Your Information

We process your personal information solely for lawful business purposes:

• Processing and delivering your jewellery orders.
• Sending transactional updates (order confirmation, dispatch tracking links, delivery receipts).
• Providing customer support via WhatsApp or email regarding sizing, returns, or order status.
• Verifying Cash on Delivery (COD) orders to minimize return-to-origin (RTO) incidents.
• Detecting and preventing unauthorized access or payment fraud.
• Sending promotional announcements or coupons only if you explicitly subscribed to our newsletter or club.

4. Information Sharing & Third Parties

We never sell, rent, or trade your personal data to third parties for commercial marketing. We share necessary data only with vetted operational service providers under strict confidentiality agreements:

• Logistics Partners: Courier companies (e.g. Delhivery, Blue Dart, DTDC, India Post) to transport and deliver your physical packages.
• Payment Processors: Razorpay Software Private Limited for secure online payment processing.
• Cloud Infrastructure: Convex and hosting providers that power our encrypted database and secure cloud services.
• Statutory Authorities: Only when legally required by law, subpoena, or governmental authority.

5. Cookies & Tracking Technologies

We use essential session cookies to remember your active shopping bag, preserve your wishlist, and maintain sign-in sessions. Optional analytics cookies help us measure storefront performance and loading speed. You can manage or clear cookie preferences anytime via your browser settings or our Cookie Preferences banner.

6. Data Security & Storage

We employ industry-standard 256-bit SSL/TLS encryption across all web pages. Access to administrative systems and customer data is protected by multi-factor authentication and role-based access controls. Order transaction records are retained in compliance with Indian taxation and corporate record-keeping laws.

7. Your Privacy Rights

You have the right to review, update, or request the deletion of your personal account information at any time. You can also unsubscribe from promotional emails using the one-click unsubscribe link provided at the footer of any promotional email. To request permanent account closure or data erasure, contact us at averzaimpex001@gmail.com.

8. Grievance Redressal Officer

In compliance with the Information Technology Act, 2000, and the Consumer Protection (E-Commerce) Rules, 2020, the contact details of our Grievance Redressal Officer are as follows: