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Customer Service
We want you to feel completely confident when shopping for imitation jewellery at Averza Impex. If you are not satisfied with your purchase, you can return eligible items within our 7-day return window under the terms below.
You may initiate a return or exchange request within 7 calendar days from the date your order is marked as delivered by our courier partner. Return requests submitted after 7 days from delivery will unfortunately not be accepted.
For all standard customer-initiated returns and exchanges, all return courier and shipping charges must be borne and paid by the customer. You are free to send the parcel back through any reliable, trackable courier partner of your choice (such as India Post, Blue Dart, Delhivery, DTDC, etc.). Averza Impex does not provide free reverse pickups for standard returns.
To be eligible for an approved return and refund:
We perform rigorous quality inspections before packing every order. However, if your package arrives physically damaged, broken, or with an incorrect item:
Returning an item is straightforward:
Once your return shipment reaches our facility, our Quality Check (QC) team inspects the jewellery within 48 hours. Upon successful inspection:
The following categories cannot be returned or refunded:
Have a question about an ongoing return? Contact our customer support team:
